Residents living within a 20 km radius of an eligible national highway toll plaza can now purchase local passes digitally through the Rajmargyatra mobile app, said the National Highways Authority of India (NHAI). The local pass allows the user unlimited travel through the respective toll plaza during the month. Previously, commuters were required to visit the toll plaza physically and submit supporting documents to establish their eligibility. Under the new digital framework, the entire process can now be digitally completed within a few minutes.
The NHAI, in a statement, said that the newly introduced local pass feature enables eligible commuters to purchase a toll pass digitally through the Rajmargyatra mobile app without visiting the toll plaza. It also added that the first facility of a digital local toll pass has been introduced at the Mundka–Bakkarwala toll plaza on Urban Extension Road-II (UER-II) in Delhi and will be rolled out at other toll plazas across the country in the coming months.
According to the NHAI’s official statement, the initiative leverages consent-based integration with government digital platforms, including DigiLocker and Vahan, to automatically retrieve verified details relating to the commuter’s address, vehicle number and linked FASTag. The eligibility for a local pass is further established through GIS-based verification, eliminating manual documentation and significantly improving user convenience while ensuring transparency and accuracy.
NHAI introduces MargMitra help centre
NHAI also said that it has introduced MargMitra help centre, an intelligent digital assistance platform integrated within the Rajmargyatra mobile app, which claims to further enhance services for national highway users. Designed as a single-window interface for national highway users, the MargMitra will enable commuters to access information, seek assistance and register grievances through an intuitive conversational interface.
The users can type or speak their queries, feedback or grievances in any of the 22 Indian languages, and the platform provides them with appropriate information or guides them to the relevant service. The feature provides instant assistance on a wide range of services, including FASTag recharge, KYC requirements, refund status, annual and local pass services and other frequently asked queries.
For issues requiring intervention, NHAI said national highway users can directly lodge complaints through the help centre, which is automatically routed to the concerned department for timely grievance resolution. The platform also enables commuters to monitor the progress of their complaints in real time and provides an option to file an appeal if they are not satisfied with the resolution.
Also, the MargMitra allows users to check their FASTag blacklisting status, view pending e-notices and report road safety concerns such as stalled vehicles or encroachments on national highways.
